We can only accept returns in the following circumstances:
- The item was damaged in shipping
- The item is not as described
- The item was graded incorrectly
- The item has a manufacturer error
Instructions for return
Please contact us with your return request so we can send you a pre-paid shipping label for your return.
When looking at used vinyl on our site, you will see a "grade" that reflects the condition the item is in. We try to err on the side of caution and grade very conservatively so that your expectations are always met.
In titles and descriptions, the grading will always list the record first and cover second; ex.: VG+-NM means the record is VG+ and the cover is NM.
Record grades and their meanings:
M or MINT: For a record to be mint it has to be perfect in every way. We typically reserve this grade for sealed albums because it is extremely rare to find a mint record that has been opened.
NM or NEAR MINT: Near mint records are collectable quality. There will not be any audible imperfections during playback and the record itself will have very minor signs of use. They have been stored properly and the covers should not have much if any signs of wear.
VG++/VG+ or VERY GOOD PLUS PLUS/VERY GOOD PLUS: VG++/VG+ records are well taken care of and in very nice shape but do have some wear. There may be some surface scuffs on the record that will not affect play as well as spindle wear. The covers may have ring wear, bent corners or other aesthetic issues while still being sturdy. There also may be a cut-out hole or some other promotional indentation. VG++ will be closer to NM than VG+.
VG or VERY GOOD: VG records have lots of life left in them but have not been taken care of too well. There may be surface wear on the record that can be heard during playback, writing or tears on the label, etc. The cover may have been torn or taped back together. Ring wear may be pretty prevalent.
G or GOOD: We very rarely have records that are graded this low on our site. G graded records are pretty rough and all we can guarantee is that they will play through without skipping. The records may show lots of scuffs and groove wear and playback will be noisy. The covers may be torn, water damaged or worse.